Returns & Exchanges Policy

At Chicnest, customer satisfaction is our priority. Due to the intimate nature of our products and for hygiene reasons, we kindly ask customers to review our return policy before placing an order.

1. Eligibility
Items may be returned or exchanged only if:

• The item is unused, unworn, and unwashed.
• All original tags and packaging remain intact.
• The return request is submitted within 7 days of receiving your order.
• The item is free from perfume, makeup, stains, or any signs of wear.

2. Non-Returnable Items
For hygiene reasons, we cannot accept returns or exchanges on:

• Panties and G-strings
• Bodysuits
• Lingerie sets
• Sale or clearance items
• Gift cards
• Personalized or customized products

3. Damaged or Incorrect Orders

• If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos of the product.
• We will work quickly to resolve the issue.

4. Refunds

• Once your returned item has been inspected and approved, your refund will be processed using the original payment method.
• Processing times may vary depending on your payment provider.
• Shipping fees are non-refundable unless the return is due to our error.

5. Return Shipping

• Customers are responsible for return shipping costs unless the item received is defective or incorrect.